Terms and conditions

Welcome to Scentscircle. These terms and conditions outline the rules and regulations for using our website (www.scentscircle.com) and purchasing products from our company. By accessing this website, you accept these terms and conditions in full. If you disagree with any part of these terms, you should not use our website or purchase our products.

1. General Information

Scentscircle is a provider of high-quality scent diffusers and fragrances in the UAE. These terms and conditions apply to all users of our website, including without limitation, users who are browsers, customers, merchants, or contributors of content.

2. Use of the Website

By accessing and using our website, you warrant that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to use the website for legitimate purposes only, in accordance with applicable laws and regulations.

You agree not to engage in any activity that may harm the website, its infrastructure, or other users. You are responsible for ensuring that your use of the site and any content shared complies with these terms.

3. Product Information

All products listed on the Scentscircle website are subject to availability. We strive to ensure that all product descriptions, images, and prices are accurate and up-to-date. However, we do not guarantee that the descriptions or other content are free from errors, and we reserve the right to correct any inaccuracies, omissions, or errors at any time without prior notice.

4. Pricing and Payment

• Pricing: All prices are listed in AED (United Arab Emirates Dirham) and are subject to change without notice. Prices may vary due to promotions, discounts, or other factors. Prices do not include shipping fees, taxes, or any additional charges.
• Payment Methods: We accept various forms of payment, including credit cards and other secure payment gateways. By making a purchase, you authorize Scentscircle to charge your payment method for the total amount of your order, including any applicable taxes and fees.
• Payment Security: All payment information is processed securely through our third-party payment providers. Scentscircle does not store your credit card information.

5. Orders and Shipping

• Order Acceptance: Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to cancel or refuse any order for any reason, including stock availability or potential fraud.
• Shipping: Deliveries within the UAE typically take 2-4 business days, depending on the shipping method and product availability.  Any shipping costs will be displayed at checkout. We aim to deliver orders within the specified time frames, but Scentscircle will not be held liable for delays caused by external factors, including customs, weather conditions, or courier issues.

Scentscircle will not engage in business or provide services or products to any OFAC-sanctioned countries, in compliance with UAE law.

6. Returns and Refunds

We encourage our customers to place orders carefully, as Scentscircle does not accept returns unless the products have manufacturing defects, have been sent in error, or the wrong items have been delivered. If an item arrives damaged or broken due to faulty packaging, it may be returned along with the original packaging.

• Return Process: To initiate a return, please contact Scentscircle by email or phone for assistance. The item must be returned within 15 days from the shipping date.
• Refunds: Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original payment method used during the purchase. Please allow up to 14 business days for the refund to be processed.

Shipping costs for returning items are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).

7. Intellectual Property

All content on the Scentscircle website, including but not limited to text, images, graphics, logos, and product descriptions, is the intellectual property of Scentscircle or its licensors. You may not reproduce, distribute, modify, or create derivative works of any content on the website without express written permission from Scentscircle.

8. Limitation of Liability

Scentscircle and its affiliates, directors, employees, or agents shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or any products purchased through our website.

We do not warrant that the website will be uninterrupted, secure, or error-free, nor do we guarantee that any defects will be corrected.

9. Indemnification

You agree to indemnify, defend, and hold Scentscircle harmless from and against any claims, damages, costs, or liabilities arising from your use of the website, breach of these terms, or violation of any third-party rights.

10. Changes to Terms and Conditions

Scentscircle reserves the right to modify or update these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting to the website. Your continued use of the website following such changes constitutes your acceptance of the new terms.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of the UAE.

12. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us:

Scentscircle 

Email: info@scentscircle.com
Phone: +97155874575 | +97142289277
Address: DIB Warehouse, Al Asayel Street, Al Quoz Ind-4, Dubai, UAE